Refund Policy
Last updated: 2026
We want you to feel good about your purchase. If something went wrong — the interview didn't connect, the feedback failed to generate, or the experience clearly didn't work — email us and we'll refund you promptly, no hassle.
Because each interview incurs real AI and voice costs the moment it runs, completed interviews are generally non-refundable, but we review every request in good faith and err on the side of the customer.
To request a refund, email us at info@baltimoreai.org with your payment receipt (the email Stripe sent you).